Terms of service
OVERVIEW
Welcome to EcoHomeStore, a trading name of Dunbavand Holdings Ltd ("we", "us", "our"). We operate this online store and website, including all related information, content, features, tools, products and services, to provide you with a curated sustainable shopping experience (the "Services").
Please read these Terms of Service carefully. They describe your rights and responsibilities when using our Services and cover important areas including warranty disclaimers and limitations of liability.
By visiting, interacting with or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.
SECTION 2 — OUR PRODUCTS
We have made every effort to accurately represent our products. However, colours and appearance may vary from how they display on your screen due to device settings and configuration. We do not warrant that product quality or appearance will meet your expectations or match depictions on our store.
Product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities available to any person, region, or jurisdiction at our discretion.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not confirmed until we send an order confirmation email. Payment must be received before an order is accepted.
Please review your order carefully before submitting. Once accepted, we may be unable to accommodate cancellation requests. If we decline, modify, or cancel your order, we will notify you using the contact details provided at checkout.
Returns and exchanges are governed by our Refund Policy.
Purchases are intended for personal or household use only and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Unless stated otherwise, prices do not include taxes, shipping, customs, or import charges.
You agree to provide accurate, current, and complete payment and account information for all purchases, and to keep this information up to date.
You confirm that: (i) your payment information is accurate and complete; (ii) you are authorised to use the payment method provided; and (iii) you will pay all charges incurred, including shipping and applicable taxes.
SECTION 5 — SHIPPING AND DELIVERY
All delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Please refer to our Shipping Policy for full details.
As we work with multiple suppliers and fulfilment partners, orders may be dispatched from different locations and arrive in separate parcels.
SECTION 6 — INTELLECTUAL PROPERTY
All content on our store, including trademarks, text, images, graphics, video, and audio, is owned by EcoHomeStore (a trading name of Dunbavand Holdings Ltd), its affiliates, Partners or licensors, and is protected by applicable intellectual property laws.
You may use our Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or transmit any material from our store without our prior written consent. All rights not expressly granted are reserved.
EcoHomeStore's name, logo, and related marks are the property of Dunbavand Holdings Ltd. Shopify's name and logo are trademarks of Shopify Inc. All other trademarks belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to optional third-party tools as part of our Services. These are provided "as is" and "as available" without warranties of any kind. We have no control over these tools and accept no liability for their use. Use of any third-party tools is entirely at your own risk.
SECTION 8 — THIRD-PARTY LINKS
Our store may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. If you choose to access third-party sites, you do so at your own risk. Any complaints or concerns about third-party products or services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
EcoHomeStore is powered by Shopify, which enables us to provide our Services. All sales and purchases are made directly with EcoHomeStore (a trading name of Dunbavand Holdings Ltd). Shopify is not responsible for any aspect of transactions between you and EcoHomeStore, including any injury, damage, or loss arising from purchased products. You expressly release Shopify and its affiliates from all claims arising from your transactions with EcoHomeStore.
SECTION 10 — PRIVACY POLICY
All personal information collected through our Services is subject to our Privacy Policy. Some personal information may also be subject to Shopify's Privacy Policy.
As our Services are hosted by Shopify, Shopify collects and processes certain information about your access and use of our store in order to provide and improve the Services. Information you submit may be shared with Shopify and third-party partners, who may be located in countries other than your own. Please review our Privacy Policy for full details.
SECTION 11 — FEEDBACK
If you submit any ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute that Feedback for any purpose, including to operate and improve our Services.
You confirm that: (i) you own or have the rights to all Feedback submitted; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback complies with these Terms.
We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it. We may monitor, edit, or remove Feedback that we determine to be unlawful, offensive, or otherwise objectionable. You are solely responsible for the accuracy of any Feedback you submit.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Our store may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and update or cancel orders where information is found to be inaccurate, at any time and without prior notice.
SECTION 13 — PROHIBITED USES
You may use our Services for lawful purposes only. You must not:
Use the Services for any unlawful, harmful, or malicious purpose
Violate any applicable laws or regulations
Infringe our intellectual property rights or those of any third party
Harass, abuse, defame, or harm any person
Transmit false or misleading information
Send unsolicited advertising or promotional material (spam)
Impersonate any person or entity
Upload or transmit viruses or malicious code
Scrape, harvest, or extract data from our Services using automated tools, bots, or AI agents
Interfere with or circumvent the security features of our Services
We reserve the right to suspend or terminate your access at any time, without notice, if we determine you have violated these Terms.
SECTION 14 — AUTOMATED AGENTS
This section applies if you use or enable any automated software or service ("Agent") to access or interact with our Services. An Agent means any software that takes autonomous or semi-autonomous action on behalf of a person or entity without direct human supervision.
No Agent may access our Services unless it:
Clearly identifies itself as an Agent in all HTTP/HTTPS requests, including its name in the user agent string (format: "Agent/[agent name]")
Does not conceal or mimic human behaviour
Does not circumvent CAPTCHAs or other human-verification measures
Responds truthfully when asked whether interactions are from a human or computer
Complies with any restrictions we place on Agent access
We reserve the right to limit or block Agent access to our Services by any technical or other means.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to our Services at any time, at our sole discretion and without notice. You remain liable for all amounts due up to the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.
SECTION 16 — DISCLAIMER OF WARRANTIES
Information provided through our Services is for general information purposes only. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk.
Our Services and all products are provided "as is" and "as available" without warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, or non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.
Nothing in this section affects your statutory rights as a consumer under UK or applicable law, which cannot be excluded or limited.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, EcoHomeStore (a trading name of Dunbavand Holdings Ltd), our partners, directors, officers, employees, affiliates, agents, contractors, and service providers shall not be liable for any injury, loss, claim, or damages of any kind — including lost profits, lost revenue, loss of data, or replacement costs — arising from your use of our Services or any products purchased through them, whether based in contract, tort (including negligence), or otherwise.
Nothing in this section limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under UK law (including the Consumer Rights Act 2015).
SECTION 18 — INDEMNIFICATION
You agree to indemnify and hold harmless EcoHomeStore (a trading name of Dunbavand Holdings Ltd), Shopify, and our respective affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims — including reasonable legal fees — arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your use of our Services.
We will notify you of any such claim promptly. We may manage the defence and settlement of any claim at your expense, but will not agree to any settlement imposing non-monetary obligations on you without your consent (not to be unreasonably withheld). You agree to cooperate reasonably in the defence of any indemnified claim.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms. The validity and enforceability of all remaining provisions shall not be affected.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding your use of our Services, and supersede all prior agreements, communications, and proposals, whether oral or written.
SECTION 21 — ASSIGNMENT
You may not transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent will be null and void. We may transfer or assign these Terms and our rights and obligations at any time without notice to you.
SECTION 22 — GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 23 — HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms at any time. The current version will always be available on this page. We will notify you of any material changes in accordance with applicable law, and changes will take effect on the date specified in the notice. Your continued use of our Services following any changes constitutes your acceptance of the updated Terms.
SECTION 25 — CONTACT INFORMATION
For questions about these Terms, please contact us:
EcoHomeStore (a trading name of Dunbavand Holdings Ltd) Email: sales@eco-home-store.com Address: Dunbavand Holdings Ltd, 1 Enterprise Road, Barnstaple EX31 3YB, United Kingdom
Company Registration Number: 17100018